Once you have purchased your Car History Check, before you conclude your vehicle purchase, you must complete the following steps:
Failure to complete these steps may nullify your guarantee.
If the seller cannot provide these details, or the actual document details differ from those previously supplied by the seller you should contact the DVLA to seek clarification prior to completing the vehicle purchase.
If you have questions about your Guarantee, please email us. We are available to assist you Monday to Friday from 8:00am - 6:00pm, Saturday 8:00am - 5:00pm, Sunday 10:00am - 5:00pm GMT / BST. You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00 pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.
A Guarantee is valid for a two year term from the date your Car History Check was purchased, or for as long as you hold the title to your car, which ever is the shortest.
No, the guarantee is specifically for your benefit and reflects the status of the vehicle as at the date your Car History Check is made. You cannot pass on the benefit of the guarantee, even if you simultaneously transfer the vehicle.
Yes, please go to Guarantee Terms and Conditions page.
It is recommended that you print and keep your Guarantee in a safe place with your other important personal and financial papers.
The Guarantee is there to protect you if, having purchased the vehicle, you fail to secure good title to the car, ie the car was stolen or had outstanding debt, or if you suffer financial loss as a result of he car being classified as an insurance write-off.
If you decide not to complete the purchase of the car you will not be covered by the guarantee for any financial losses resulting from your decision.
If you believe you have experienced a loss covered by the terms of your Guarantee, please take the following steps:
Please make sure you send your Claim ID. For more information about our claims process, please refer to your Guarantee.